Posh Dog Knee Brace "Hassle-Free" Warranty: We stand behind our top-of-the-line Dog Brace - better than anyone:
All these components have a LIFETIME warranty:
- The "tamarack" joints [around the center of the knee]
- The semi-rigid shells to the flexible plastic frame,
- Ladder straps and micro buckles. 4. Our exclusive strut system (for adjusting the shells). Bottom line - if any of these parts EVER fail - we quickly fix or replace that part - FOR FREE.
- This guarantee is longer than any other Dog brace maker . EXCLUSIVE: This lifetime warranty is transferable if youever sell your Posh Brace and extends to new owners of previously owned Posh braces [unheard of in this business].
All other frame parts have a 150 day warranty within 150 days of receiving your Posh Brace, and you will not be charged for these items, if defective: 1. straps, 2. pads, 3. hock wrap, 4. foam lining on all shells.
Adjustments and fitting warranty: Within the first 120 days after you receive your Posh Brace, there is no charge for required materials, video calls, or labor.
USPS Shipping Charges: we pay the first $25.00 of shipping when you order a Posh Brace. If a warranty claim occurs, any shipping charges beyond our $25.00 allowance will be paid 100% by you. We ship USPS 2 day Priority. We do not use fedex or UPS.
The device received is warranted to be made to your pet's individual measurements, properly aligned and fit,corresponding to your pet's anatomical condition at the time of measurement. Patient evaluation, consultation, and up to two follow-up adjustments are provided for 150 (one hundred fifty) days at no additional cost to you, unless there is a change in your pet's physical condition (excluding recovery from atrophy, which we do cover at no charge). After 150 days, you are responsible for any charges for adjustments or modifications made to your pet's device. After your $25 shipping credit is consumed, you pay for all shipping charges related to adjustments.
Our 150 day adjustment and lifetime hard parts warranty becomes VOID if:
A. The device has been adjusted, repaired or altered by anyone other than Posh Ortho Dog, or on a video call from us, unless such consent has been given to you, by us, in writing for any such modifications.
B. The device or any of its' parts have been subjected to misuse, negligence or accident.
You understand it is your responsibility to:
A. See your veterinarian if special medical management or further care pertaining to the wearing
of this device is necessary, and promptly advise us of same.
B. Inform Posh Ortho Dog should any adjustments to this device be needed.
C. Inform both your veterinarian and Posh Ortho Dog of any change to your Dog's overall health
which may affect the wearing of this device.
D. Immediately notify Posh Ortho Dog of and irritation, and/or complications of any kind that you feel
could be attributed to the brace, which we will investigate and promptly modify or adjust the brace.